How to Make an Engineering Support Request for IronPDF

A Concise, Clear Description of the Issue

A good technical report must include enough information to reproduce the issue. Imagine you are reporting the issue to a colleague or posting on Stack Overflow.

A bug report should contain:

• A clear description of the symptoms experienced and any ideas you may have regarding their cause.
• Log files (see below)
• Environment: IronPDF version, Node.js version, OS, and exact cloud environment (if applicable)

Please include as many of the following as possible to prioritize your ticket:

• Example project that fully reproduces the issue (see below)
• A Stack Overflow style code snippet (please do not screenshot code)
• Screenshots of symptoms or exceptions
• Exception message text (error + stack trace)
• Input parameters and assets: URL, HTML, HTML file, image, PDF, CSS, etc.

How to Enable IronPDF Logs

Place the following code before any other IronPDF calls:

const { IronPdfGlobalConfig } = require('@ironsoftware/ironpdf');

const config = IronPdfGlobalConfig.getConfig();
config.licenseKey = process.env.IRONPDF_LICENSE_KEY;
config.logPath = '/tmp/ironpdf.log';
config.debug = true;
await IronPdfGlobalConfig.setConfig(config);

const { IronPdfGlobalConfig } = require('@ironsoftware/ironpdf');

const config = IronPdfGlobalConfig.getConfig();
config.licenseKey = process.env.IRONPDF_LICENSE_KEY;
config.logPath = '/tmp/ironpdf.log';
config.debug = true;
await IronPdfGlobalConfig.setConfig(config);

Attach the generated log file to your support request.

How to Attach an Example Project

An example project that accurately replicates an entire issue in isolation enables our engineers to simply and swiftly recognize and understand an issue.

Our preferred format is a zipped, simple, standalone Node.js console project:

• Please enable full sharing when sending a Google Drive or Dropbox link.

Please also include:

• Input files (working and non-working), including PDFs, HTML, referenced assets (CSS, images)
• Output PDFs (if applicable) and the expected output